2025-03-13 · Offload Security Through the process of social engineering, threat actors manipulate people into giving the access to sensitive information. Below mentioned are the common methods used for Social Engineering. a) Phone phishing (Voice phishing or Vishing): Voice phishing is a…
Radiocentre projects 20% rise in U.K. commercial audio listening NAB Show New York gives radio buyers a hands-on marketplace Italy: Radio Meeting examines trust and business models in audio WorldDAB names first speakers for DAB+ policy session MIW opens applications for 2027 digital…
Singtel Singapore is using digital platforms and AI to create simpler, more connected experiences for customers and employees. These initiatives are part of Singtel Singapore’s ongoing transformation to become the world’s most intelligent connectivity company, with AI and technology being…
Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers and, above all, artificial intelligence. Sakamaki doesn't call…
Smart’s average call drop ratio was zero percent, within the regulator’s requirement of below 2%. The measure tracks calls that disconnect unexpectedly while users are talking. “Our zero-percent call drop ratio in the latest NTC tests is a positive result for…
Sinch announced that Rich Communication Services (RCS) is now available as part of its native integration with SAP Engagement Cloud, expanding Sinch’s existing SAP partnership with a new messaging channel. The integration also creates new opportunities for AI-driven, conversational customer…
Telecompaper Calix brings prplOS support to SmartLife managed ISP offering Register for free and read this article Before downloading the whitepaper, we would like to ask you to complete your profile with company and position. After confirming you will receive…
In a letter to the company, which was signed by Kabiru S. Haruna, Principal Manager, Consumer Protection & Advocacy Consumer Affairs Bureau (CAB), the Commission expressed happiness at Globacom’s treatment and resolution of customer issues during the month of August, 2026. The letter…
Telecom operators are measuring digital customer service through fewer calls, faster complaint resolution, lower handling costs and stronger customer retention. In 2026, the financial question is whether AI assistants and self-service apps deliver measurable improvements across the customer journey. Deutsche Telekom…
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