2+ hour, 17+ min ago  (192+ words) Next week, the future of SaaS, AI, governance and security will dominate discussions. It's a new era for Enterprise Connect as the event moves to Las Vegas for the first time. As someone who has been an attendee since 1999, when…...

1+ day, 2+ hour ago  (285+ words) This new offering on Snowflake's AI Data Cloud will allow telecom providers the ability to generate synthetic data for analytics and testing. Cloud-native SaaS data platform Snowflake and AI software provider Rockfish Data announced an integration to bring synthetic data…...

3+ day, 3+ hour ago  (366+ words) As enterprise telecom pro Darin Ward explains, the cloud-native, AI-powered service is finally ready for enterprise-level customers. Over the last two years while the industry was looking elsewhere, Google Voice underwent a significant transformation. In 2026, it has reached a level…...

2+ week, 6+ day ago  (904+ words) There is a clear path for CX leaders who want to modernize their phone support without sacrificing control or trust. IVR systems are still the default entry point for phone-based support. They were designed to handle basic requests, reduce call…...

4+ mon, 1+ week ago  (796+ words) IVR systems have been the bane of customer service for decades. Now AI is stepping in to save us all from menu purgatory with smart, conversational call routing. Companies have misused and overused IVRs, leaving customers to pound the zero…...