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Microsoft Email Hack Shows the Lurking Danger of Customer Support

https://www.wired.com/story/microsoft-email-hack-outlook-hotmail-customer-support/
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Apr 15, 2019 5:33 PM 6+ day ago

Microsoft Email Hack Shows the Lurking Danger of Customer Support

On Friday night, Microsoft sent notification emails to an unknown number of its individual email users--across Outlook, MSN, and Hotmail--warning them about a data breach. Between January 1 and March 28 of this year, hackers used a set of stolen credentials for a Microsoft customer support platform to access account data like email addresses in messages, message subject lines, and folder names inside accounts. By Sunday, it acknowledged that the problem was actually much worse.

After tech news site Motherboard showed Microsoft evidence from a source that the scope of the incident was more extensive, the company revised its initial statement, saying instead that for about six percent of users who received a notification, hackers could also access the text of their messages and any attachments. Microsoft had previously denied to TechCrunch that full email messages were affected.

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