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Salesforce brings IoT data to field service workers

https://www.techrepublic.com/article/salesforce-brings-iot-data-to-field-service-workers/
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Dec 5, 2018 9:05 AM 4+ mon ago

Salesforce brings IoT data to field service workers

Salesforce is adding IoT Insights as a component within its Field Service Lightning product, combining IoT data with other relevant information for field service workers.

Salesforce is adding Internet of Things data to its Field Service Lightning product. The addition gives field service workers a unified view of CRM data and IOT data from within the Salesforce Service Cloud and the Field Service Lightning mobile app.

The idea is to help companies track the status of connected devices -- Gartner projects there will be more than 20 billion connected things by 2020 -- and provide more proactive customer service. For instance, a smart home service team could send a field worker out to preemptively inspect an air conditioning unit on the verge of failing. With IoT Insights available in both the Service Console and the Field Service Lightning mobile app, both the ...

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Salesforce adds IoT Insights to Field Service Lightning

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The biggest challenges IoT brings to healthcare About Length: 1:45...


Salesforce wants to deliver more automated field service using IoT data

techcrunch.com     4+ mon ago

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to ...

Salesforce adds IoT Insights to Field Service Lightning

Salesforce adds IoT Insights to Field Service Lightning

venturebeat.com     4+ mon ago

Above: Salesforce Tower in Indianapolis is the company's largest hub outside its global headquarters in San Francisco. It opened on May 20, 2016. The internet of things (IoT) ecos...

Arm acquires data management service Treasure Data to bolster its IoT platform

techcrunch.com     8+ mon ago

Arm acquires data management service Treasure Data to bolster its IoT platform Arm, the semiconductor firm you probably still remember as ARM, today announced that it has acquired Treasure Data, a dat...

Google brings machine learning data processing to IoT edge environments

computerweekly.com     8+ mon ago

Google brings machine learning data processing to IoT edge environments Google is expanding its internet of things data processing offering by extending the ability for enterprises to carry out machin...

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