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Beyond edge computing: Digital business forcing infrastructure further past the cloud

https://www.techrepublic.com/article/beyond-edge-computing-digital-business-forcing-infrastructure-further-past-the-cloud/
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Nov 27, 2018 11:45 AM 4+ mon ago

Beyond edge computing: Digital business forcing infrastructure further past the cloud

Rising digital business initiatives are forcing infrastructure service providers to expand offerings beyond edge computing technologies to deliver digital touchpoint services, according to a Monday report from Gartner.

Digital touchpoints refer to any interaction with a digital device, product or service, Gartner noted. For example, a digital touchpoint could be when a consumer books a flight online, wears a fitness tracker, or has a Q&A session with a chatbot.

By 2021, 65% of global infrastructure service providers will generate 55% of their revenue through edge-related services that help customers create business interactions at digital touchpoints, Gartner predicts.

"Creating business moments at digital touchpoints is the new scalable way of engaging with customers," Rene Buest, senior research director at Gartner, said in a press release. "Infrastructure service providers that fail to embrace this development will lack a presence at digital touchpoints and struggle ...

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